TERMS & CONDITIONS
Welcome to the Terms and Conditions for Snug Beauty Aylesbury. Please take a moment to read this important information before booking. These terms explain how appointments, payments, cancellations, and client policies are managed. By confirming your treatment, you agree to follow these guidelines to ensure a smooth experience.
BOOKING POLICY
Please note: All treatments at Snug Beauty are available to female clients only.
At Snug Beauty, we truly value your time and trust. To help us provide a smooth and fair experience for everyone, we kindly ask that you review the following booking terms before securing your appointment.
DEPOSITS & PAYMENTS
A 25% non-refundable deposit is required at the time of booking and will be deducted from the total treatment cost.
Payments are processed securely via our online booking system, Fresha.
Any remaining balance can be paid on the day using your saved card or an alternative payment method.
RESCHEDULING & CANCELLATION
If you need to reschedule, your deposit can be transferred to a future booking with at least 48 hours’ notice.
Appointments cancelled or changed with less than 48 hours’ notice will result in the deposit being retained.
All deposits are non-refundable, including in cases of cancellation.
COMPLAINTS POLICY
We are committed to delivering high-quality service with every visit. If you are unhappy with any aspect of your treatment, please speak to your therapist immediately during your appointment, so that any concerns can be addressed on the spot.
We are unable to resolve complaints raised retrospectively, so we encourage all feedback to be given at the time of service.
PRODUCT REFUNDS
Retail products may be returned for a refund if they are unopened, in their original packaging, and accompanied by proof of purchase. Refunds will also be offered in the case of faulty products.
GIFT VOUCHERS
Gift vouchers can be redeemed against any treatment or retail product.
They cannot be exchanged for cash
The full value must be used before the expiry date (12 months from issue)
Please bring your voucher code with you when attending your appointment
SPECIAL OFFERS
Special offers apply to one person and cannot be combined with other offers or promotions
Offers must be presented at the time of payment, as transactions cannot be amended afterwards
Offers may not be reused or redeemed once expired
PETS
For hygiene and safety reasons, pets are not permitted on the premises.
CONSULTATION & HEALTH DISCLOSURE
All clients will receive a full consultation before their treatment. Please inform us of any medical conditions or concerns to ensure treatments are delivered safely.
We reserve the right to cancel or postpone an appointment if:
A GP’s letter is required
We believe it is unsafe to proceed
PATCH TESTING
A patch test is required for all new clients prior to lash or brow services
Existing clients must have a new patch test every six months